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Visiting Patients

Visiting Policy Guidelines 

St. Francis-Emory Healthcare is committed to providing the highest quality care and ensuring the safety of our patients, employees, providers, volunteers and visitors. Please note the following:

  • Visitors should enter through the main entrance at 2122 Manchester Expressway or the Butler Pavilion entrance. For those visiting patients on the Telemetry Unit (PCN/PCS), please enter through the Butler Pavilion.

  • Visitors are required to wear a visitor ID badge at all times while in the facility. ID badges can be obtained at the kiosks located at the main entrance and Butler Pavilion (PCN/PCS unit nursing station). A valid ID is required to receive a badge.

  • Healthy visitors 12 years of age and older are welcome.​

Mask Policy

Masks are not required to enter the facility. If you have symptoms of a respiratory illness, please do not visit.

Current Visiting Hours

  • Inpatient:
    • 9 a.m. – 9 p.m.
    • One support person may remain overnight but is encouraged to arrive before 9 p.m. (see After Hours Entry below).
    • Kiosk sign-in and Visitor ID badge is required.

  • ICU/CCU:
    • 9 a.m. – 9 p.m.
    • A pause of visitation will occur daily during the hours of 5-8 a.m. and 5-8 p.m.
    • Kiosk sign-in and Visitor ID badge is required.

  • OB:
    • Two healthy support persons are allowed in Labor and Delivery.
    • Three support persons are allowed in post-partum. Siblings are allowed; there is no age limit.

  • Physician Services/Outpatient Areas:
    • One healthy support person.

  • Cardiac Cath Area:
    • Two healthy support persons.

  • Endoscopy, Outpatient Lab:
    • Support person by exception only due to limited space in the waiting areas.

  • Chapel:
    • Open 24/7. Closes at 9:30-10:30 a.m. and 1:30 – 2:30 p.m. for cleaning.

  • ER:
    • One support person for any patient.

Hospital Entry After Hours

To allow patients the rest that they need, general visitation after 9 p.m. is discouraged. However, support persons arriving after 9 p.m. should enter through the main entrance at 2122 Manchester Expressway and use the phone in the entryway to call Security for entrance. Security will then assist the support person in checking in at the kiosk and printing a badge, which they will need to wear throughout their time in the hospital.